Who We Are
Zap Hunar is an agency-supervised digital skills training academy located in Bahria Town Karachi.
Information We Collect
When you contact Zap Hunar, we may collect:
- Your name
- Phone number
- WhatsApp messages
- Course interest
- Application details
- Workshop interest
- Visit or call requests
- Payment or seat confirmation queries
- Voice notes, images, screenshots, or documents you choose to send
- Conversation history needed for admissions support
We only collect information that you provide directly or that is needed to respond to your inquiry.
How We Use Your Information
We use your information to:
- Answer admissions questions
- Guide you about Zap Hunar courses
- Recommend a suitable course based on your interest
- Process applications and inquiries
- Register workshop interest
- Coordinate campus visits or calls
- Forward important requests to the admissions team
- Maintain admission and support records
- Improve our admissions communication and support process
WhatsApp and AI Admissions Support
Zap Hunar may use WhatsApp Business Platform and automation tools to respond to admissions inquiries. Some replies may be assisted by AI systems under Zap Hunar’s supervision.
These systems may process your message, course interest, and conversation context to provide a relevant response. Sensitive matters such as payment confirmation, refund requests, exact seat reservation, or parent verification calls may be forwarded to a human admissions advisor.
Third-Party Service Providers
To operate our admissions system, we may use trusted third-party tools and service providers, including:
- Meta / WhatsApp Business Platform
- Website and form tools
- Google tools such as Google Sheets or Google Docs
- Automation and workflow tools
- Database or storage providers
- AI tools used for message understanding and response support
These tools are used only to provide admissions support, manage inquiries, maintain records, and improve communication.
Data Sharing
Zap Hunar does not sell your personal information.
We may share information only with:
- Zap Hunar admissions team
- Zap Media Private Limited team members involved in admissions or support
- Trusted service providers used to operate our admissions workflow
- Legal or regulatory authorities if required by law
Payment Screenshots and Documents
If you send a payment screenshot, receipt, ID, or document, it may be forwarded to the admissions team for verification. Do not send unnecessary sensitive financial information through WhatsApp unless requested by the admissions team.
Data Retention
We keep inquiry, application, and conversation records for as long as needed for admissions, support, record keeping, legal, and operational purposes.
If you want your information removed from our admissions records, you may contact us and request deletion.
Your Choices and Rights
You may contact us to:
- Correct your information
- Request deletion of your information
- Stop promotional follow-up messages
- Ask how your information is being used
To opt out of promotional messages, reply with “STOP” or contact our admissions team.
Children and Parent/Guardian Inquiries
If a parent or guardian contacts Zap Hunar on behalf of a learner, we may use the provided information to guide them about courses, visits, workshops, and admissions. We do not knowingly collect unnecessary personal information from children.
Security
We take reasonable steps to protect your information and limit access to people and tools involved in admissions, support, and operations. However, no online system can be guaranteed to be 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on this page.
Contact Us
For privacy questions or data requests, contact: